Complaints

At Aorangi we aim to provide a high standard of service and deliver a positive experience to all our customers.  We recognise that sometimes things can go wrong.  In the event that you feel we have made a mistake, or we could have done something better, we will do our best to reach an appropriate outcome.

If you have a complaint about any aspect of our service, we will provide you with a competent, timely response. Please direct these in the first instance to our Administration Department [email protected].  Should you wish to write to us please direct your message to The Administration Manager, Aorangi Debt Collection, PO Box 42 143, Tower Junction, Christchurch 8149.  Alternatively please phone our office on 0508 343 9988.

Our goal is to respond to you in writing within 2 working days to confirm receipt of your complaint.  A full investigation will be undertaken  and a written response will be provided within 10 working days.

If you have any questions or concerns about our findings, or if you require further information or clarification from us, please do not hesitate to contact us on Cathy on 0508 343 9988.  Our business hours are 0800 – 1630, Monday to Friday.  We are closed on national public holidays.