About Aorangi Debt Collection
Experts in debt recovery, Aorangi Debt Collection commenced business in the 1980's. Operating across New Zealand and Australia, our Vision is 'to be recognised as the most respectful, professional and successful debt recovery service provider in Australasia'.
Our Mission Statement:
The Aorangi Debt Collection team, as an extension of your business, will provide respectful, superior, professional debt recovery services that will deliver mutually beneficial outcomes.
Our Process
Time is money – the Aorangi team have the time, skills and sophisticated technology in place to provide a thorough debt collection service.
We offer a full range of in-house services including, but not limited to debt recovery, credit enquiries, personal visits, document serving, legal document preparation and advice, Civil legal action including Disputes Tribunal, liquidations and bankruptcies.
The Aorangi team follow a process that works; we have been doing this for a long time which is why we consistently achieve a substantially higher than average collection rate for our clients.
All monies collected are paid to our clients on the first working day of the new month post recovery. An invoice/statement follows detailing all recovery informaton for that month. Our commission, and any approved charges are deducted from all payments received.
We have a minimum value of $125.00 (incl GST) for debt placement. Our extensive experience has demonstrated that debts under this value are uneconomic for our clients to pursue. This is also in line with the regulations as set by the New Zealand Credit Bureau's which do not allow Creditors to lodge defaults on debts under this value. As a suggestion you may choose to allow an accumulation of your invoices until such time as they reach $125.00+ (incl GST), then forward them to us for collection.
We charge a small fee, per account loaded, to cover all office based services such as telephone calls, postage, texts and letters. This is payable on all accounts, regardless of our success. Clients are liable for disbursements charged for personal/field visits, debtor default registration, skip tracing, address monitoring, legal action etc. NB: These are never incurred without your approval.
Clients with appropriate terms and conditions, agreed to by their clients/customers, can add the collection costs to the debt. Aorangi will make every effort to recover these, reimbursing you the commission charged.
Clients load debts via our Website, Online Portal or a debt collection form. There is the facility for those clients with larger ledgers to load the bulk debt via a csv file.
Instant access, via ADC's secure Online Tool keeps our clients abreast of their recoveries through real-time reporting. In addition, you receive regular updates from our staff, who are always available to provide you with any information you may require.
It couldn't be simpler - 'no recovery, no commission payable'
Our professionalism - we are an extension of your business
Aorangi has been providing professional, efficient and successful debt recovery services since 1984. We’re a neutral third party acting as a buffer between you and the debtor; you preserve the relationship with your customer; we remove the negativity of debt recovery and the time consuming process of recovering it from your business allowing you to focus on just that - your business!
Aorangi holds a position within the New Zealand Credit and Finance Institute (NZCFI).
The way in which our team approach and respond to the debtors makes us different
We talk to people and we're skilled at negotiating
We manage the process with respect - we don’t give up!
Meet the team
Managing Director Cathy, purchased the company in February 2015 having previously owned a recovery agency. This experience, coupled with appointments in various Management roles in Australasia has enabled Cathy to bring a wealth of knowledge and professionalism to the business. Cathy’s team augment her vision with their extensive industry specific skills, never give up attitude and desire to “right the wrongs”, all in a highly skilled and respectful manner.
Our team are extremely knowledgeable, professional Recoveries Managers with an average of 20 year’s debt recovery experience. They’re tenacious and driven, they have a strong desire to achieve results for their clients and know how to communicate to achieve a positive outcome.
Aorangi offer an in-house Legal service with an experienced Legal Executive available for advice for any debt related matter, including assistance with all civil legal services via the District and High Courts. Aorangi offer bankruptcy and liquidation services in-house, keeping costs to a minimum.
Our team are trained not to give up; they’re tenacious
and driven to achieve results for our clients.
